Terms & Conditions
Last updated: 19 January 2026
1. Introduction
Welcome to Lauren Jane Coaching. These Terms and Conditions set out how you may use our website and engage with our services, including one-to-one coaching, group training, workshops, and organisational programmes.
By using our website or booking our services, you agree to these Terms. If you do not agree, please do not continue to use our website or services.
2. Who We Are
Business Name: Lauren Jane Coaching
Service Address: 13 Porchfield Square, St Johns Gardens, Manchester, M3 4FG
Email: hello@laurenjanecoaching.com
3. Services Provided
We provide personal leadership coaching, group training, workshops, and organisational development services. These may be delivered in person or online.
4. Booking and Payments
Bookings are confirmed once payment (or agreed deposit) has been received.
Payment terms will be clearly stated on invoices.
For organisational contracts, a written agreement or purchase order may apply.
Late payments may incur interest at 4% above the Bank of England base rate, in line with the Late Payment of Commercial Debts (Interest) Act 1998.
5. Cancellations and Refunds
For individual coaching clients:
Sessions cancelled with more than 48 hours’ notice can be rescheduled at no extra cost.
Sessions cancelled with less than 48 hours’ notice may be charged in full.
For group training and workshops:
Cancellations made more than 14 days before the event: full refund (minus any non-refundable venue or materials costs).
Cancellations made within 14 days: no refund, though substitution of participants may be possible.
For organisational contracts:
Terms will be agreed in the contract with the organisation.
6. Client Responsibilities
Coaching and training require your active participation and commitment. We cannot guarantee outcomes.
You are responsible for your own decisions, actions, and results following coaching or training.
You agree not to record sessions without prior consent.
7. Intellectual Property
All materials, resources, and content provided during coaching, training, or on our website remain our intellectual property unless otherwise agreed.
You may use these for personal or internal organisational purposes only.
You may not reproduce, distribute, or sell them without written permission.
8. Confidentiality
We respect the confidentiality of all coaching and training conversations.
We may use anonymised feedback or data for evaluation and improvement, but we will never share personal or sensitive information without consent, except where required by law.
Our handling of personal data is explained in our Privacy Policy.
9. Limitation of Liability
We will deliver services with reasonable skill and care.
To the maximum extent permitted by law, we are not liable for any indirect, incidental, or consequential damages, or for decisions you make following coaching or training.
Nothing in these Terms excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by UK law.
10. Website Use
The content on our website is for general information only and may be updated at any time.
We are not responsible for external websites we link to.
You agree not to misuse our website (e.g., introducing viruses, attempting unauthorised access, or using it for unlawful purposes).
11. Governing Law
These Terms are governed by the laws of England and Wales. Disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
12. Changes to These Terms
We may update these Terms from time to time. Significant changes will be posted on our website. Continued use of our website or services after changes indicates your acceptance.
13. Contact Us
If you have any questions about these Terms, please contact us at:
Lauren Jane Coaching
Service Address: 13 Porchfield Square, St Johns Gardens, Manchester, M3 4FG
Email: hello@laurenjanecoaching.com