Privacy Policy

Last updated: 19 January 2026

1. Introduction

At Lauren Jane Coaching we value your privacy and are committed to keeping your personal data safe. This policy explains how we collect, use, and protect your information when you visit our website, take part in group training or workshops, or work with us in a coaching capacity (individually or through your employer).

We follow the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who We Are

Data Controller: Lauren Jane Coaching
Service Address: 13 Porchfield Square, St Johns Gardens, Manchester, M3 4FG
Email: hello@laurenjanecoaching.com

We use a Service Address to meet legal requirements while protecting our residential address. You can use this address for all privacy-related correspondence.

We provide leadership coaching, group training, and organisational development services to individuals, teams, and businesses.

3. Information We Collect and Why

We only collect the personal information needed to deliver effective coaching, training, and development services.

Purpose

Types of Data

Lawful Basis

Delivering individual coaching sessions (online or in person).

Name, email, phone number, job title, employer (if applicable), coaching goals, relevant background information you choose to share.

Performance of a contract.

Delivering group training, team workshops, or organisational programmes.

Names, job titles, employer details, email addresses, participation data (attendance, feedback), learning goals, and any information you choose to share during training.

Performance of a contract (with you or your employer); legitimate interests (to evaluate and improve training).

Managing bookings, invoicing, and payments.

Contact details, billing address, payment details, employer/organisation name.

Performance of a contract; legal obligation (accounting).

Sending resources, session notes, workshop materials, and follow-up information.

Name, email, employer details (if applicable).

Legitimate interests (to support your coaching or training journey).

Sending newsletters or marketing about future services.

Name, email, employer/organisation (if applicable).

Consent (you can withdraw anytime).

Improving our website and services via analytics (e.g., Google Analytics).

IP address, browser type, device data, usage data (via cookies).

Consent (for non-essential cookies).

4. How We Collect Your Data

  • Directly from you when you sign up for coaching, group training, or a corporate programme.

  • From your employer/organisation if they arrange training or coaching on your behalf.

  • During coaching or training sessions if you share personal or professional information.

  • Through cookies and analytics tools when you use our website (only if you consent).

 

5. Cookies and Website Analytics

We use cookies to help our website run smoothly and to understand how visitors use it.

  • Essential cookies: Required for the website to function (no consent needed).

  • Analytics and marketing cookies: Used only with your consent.

You can manage or withdraw cookie consent at any time via our cookie banner or browser settings.

6. Sharing Your Data

We will never sell your personal information. We may share it only with:

  • Service providers (e.g., payment processors, website hosting, email services) under GDPR-compliant agreements.

  • Your employer/organisation, but only where necessary for reporting, evaluation, or invoicing, and never beyond the agreed scope of services.

  • Professional advisers (e.g., accountants) where legally required.

  • Authorities if required by law.

If we transfer data outside the UK (e.g., for cloud-based services), we ensure appropriate safeguards, such as UK International Data Transfer Agreements or adequacy decisions.

7. How Long We Keep Your Data

  • Coaching records and client notes: up to 6 years after our last session, unless you request earlier deletion (where legally possible).

  • Training and workshop participation data: up to 3 years after the programme ends (unless a different period is agreed with your employer).

  • Marketing data: until you withdraw consent or after 2 years of inactivity.

  • Financial records: 6 years for tax purposes.

 

8. How We Protect Your Data

We use secure systems and industry-standard measures such as encryption, password protection, and restricted access to keep your information safe.

9. Your Rights

You have the right to:

  • Access the personal data we hold about you.

  • Request correction or deletion of your data.

  • Restrict or object to certain types of processing.

  • Withdraw consent at any time (for example, for marketing emails).

  • Request transfer of your data to another provider.

To exercise these rights, contact us at hello@laurenjanecoaching.com. We will respond within one month.

10. Complaints

If you have concerns about how we handle your data, please contact us first. You also have the right to complain to the Information Commissioner’s Office (ICO):
Website: www.ico.org.uk
Helpline: 0303 123 1113

11. Updates to This Policy

We may update this policy from time to time. Any significant changes will be posted on our website and, where appropriate, sent to you by email.

Contact Us
Lauren Jane Coaching
Service Address: 13 Porchfield Square, St Johns Gardens, Manchester, M3 4FG
Email: hello@laurenjanecoaching.com